ACC Business customers have the following options available for reporting maintenance issues or service interruptions:

• Express Ticketing www.att.com/expressticketing
• Business Direct – available for AT&T Dedicated Internet as sold by ACC Business (ADI) and AT&T VPN Customers www.businessdirect.att.com (Register at: ACC.Business.BD@ ACCBusiness.com)
• Contacting the applicable AT&T maintenance center by phone (please reference your ACC bill for applicable AT&T service):

Product	Maintenance Contact Information
AT&T VPN- AT&T Virtual Private Network	877-288-3499
AT&T ADI/PNT (Managed Internet Service)	888-613-6330
AT&T Switched Ethernet Service	888-644-3662
IP Flex BVoIP	877-288-8362
AT&T Dedicated Ethernet	800-332-1321 (In Region) 800-829-1011 (Out of Region)
EPLS WAN	800-222-1000
AT&T Internet Access (Broadband IP DSL)	800-321-2000
ANIRA with AVPN (Network-based IP VPN Remote Access)	877-288-3499
ANIRA with PNT (Network-based IP VPN Remote Access)	888-613-6330
NBFW (Network Based Firewall)	ATTUSELL g04257@att.com
AT&T Netbond	855-756-9439
Private Line Services	877-288-3499
Local Services	866-405-5403
Long Distance Services	800-829-1011 (TDM) 800-222-1000

• If ACC customers require service management escalation support after opening an AT&T maintenance ticket, please contact ACC Business Maintenance at accmaintenace@att.com or by phone at 800-309-4128.
• ACC Business Maintenance hours of operation are 24x7x365.