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Customer Maintenance

ACC Business customers have the following options available for reporting maintenance issues or service interruptions:

  • Express Ticketing
  • Business Direct – available for AT&T Dedicated Internet as sold by ACC Business (ADI) and AT&T VPN Customers (Register at: ACC.Business.BD@
  • Contacting the applicable AT&T maintenance center by phone (please reference your ACC bill for applicable AT&T service):
  • Product Maintenance Contact Information
    AT&T VPN- AT&T Virtual Private Network 877-288-3499
    AT&T ADI/PNT (Managed Internet Service) 888-613-6330
    AT&T Switched Ethernet Service 888-644-3662
    IP Flex BVoIP 877-288-8362
    AT&T Dedicated Ethernet 800-332-1321 (In Region)
    800-829-1011 (Out of Region)
    EPLS WAN 800-222-1000
    AT&T Internet Access (Broadband IP DSL) 800-321-2000
    ANIRA with AVPN (Network-based IP VPN Remote Access) 877-288-3499
    ANIRA with PNT (Network-based IP VPN Remote Access) 888-613-6330
    NBFW (Network Based Firewall) ATTUSELL
    AT&T Netbond 855-756-9439
    Private Line Services 877-288-3499
    Local Services 866-405-5403
    Long Distance Services 800-829-1011 (TDM)
  • If ACC customers require service management escalation support after opening an AT&T maintenance ticket, please contact ACC Business Maintenance at or by phone at 800-309-4128.
  • ACC Business Maintenance hours of operation are 24x7x365.
Helpful Documentation
ACC Business Customer Care:

ACC Business Account Receivables & Collections:

ACC Business Pre-Sales Support:
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