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Order Status Manager Tool


OSM is designed to support a two-way communication with the AT&T Order Manager assigned to manage the order. When the AT&T Order Confirmation, AT&T Order Status and AT&T Ready for Activation email for each site is received, click on the unique blue link in the email to view the single order status.

Note: ACC Business orders do not support viewing order status via AT&T BusinessDirect® for ACC Business.

Other Self-Help Tools and Information


  1. We have useful information and tools available as you prepare for the installation of your service at the AT&T Customer Resource Center including site preparation documents, videos, and router guides. 
  2. This video is a Router Set Up tutorial to assist the customer with installing and connecting the router.Router Setup link in OSM provides instructions & diagrams Customer Router Installation: AT&T How To Video Series

Customer Self Activation


This video is a Customer Self Activate tutorial in which the customer no longer has to schedule a test and turn up.

They can activate on their own. If CSA fails, the customer will be provided the following number to contact and work with a technician for test and turn up: 888-471-4574.

Customer Self Scheduling


This video provides a tutorial describing Customer Self-Scheduling. This allows the customer to schedule a test and turn up once the AT&T Ready notification is sent.

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