ACC Business Logo
ACC Business Logo

About Us
About Us
Management Profiles

Ann-Marie Dean

Director Business Operations

What she does for ACC Business:

As Director Business Operations, Ann-Marie is responsible for the operational management of over 130 associates within the business unit. Her Operations Management Team supports Customer Care, Risk Management, Order Processing, Contract Enforcement, Provisioning, Maintenance, and Training.

Ann-Marie Dean joined ACC Business as a Manager in Customer Relations in 1998. Since then she has risen to the position of Director Business Operations, due in large part, to her dedicated efforts in customer satisfaction, problem resolution, and her focus on agent relationships.

What she does for the community:

She has been an AT&T Aspire Mentor for at risk high school students for the past 11 years, a longtime member of the organization Women of AT&T, and in support of her son, she stays busy giving her time to various school activities.

Educational background:

Ann-Marie graduated from SUNY Brockport with a MA in Communications.

And by the way:

Born and raised in the Rochester, NY area, her hobbies include reading, book clubs, cooking, and traveling to watch her son in karate tournaments throughout the United States.

« back to top

Adam Land

Lead Product Marketing Manager

What he does for ACC Business:

Adam leads the ACC Business Offer team, which manages both new product development as well as lifecycle support of existing offers.  His team develops and maintains end to end processes across the product portfolio for ACC Business.

What he does for the community:

Adam is active with his local church, and involved with many community programs, several of which involve local arts and music outreach.

Educational background:

Adam earned a Bachelor’s of Arts degree from the University of Chicago, and obtained graduate school credits at the University of Wisconsin Madison and the William E. Simon Graduate School of Business Administration.

And by the way:

Adam currently lives in the Hudson Valley area of New York. He enjoys music and sports, including basketball with his 4 sons.

« back to top
MikeWillick

Michael Willick

Senior Quality Process Manager

What he does for ACC Business:

Mike has been with ACC Business for 18 years. Originally hired to develop methods and procedures, his positions have included the management of Process Documentation, Systems, Training, Order Processing, Building Operations, and Technical Support. Currently Mike is responsible for design, implementation, and support of the ACC Business custom applications, system integration, and operations infrastructure.

Before joining ACC Business his experience included 15 years managing logistics, fulfillment, service delivery, and process planning in other industries.

What he does for the community:

Mike contributes to anti-discriminatory and human rights organizations, as well as other secular charities.

Educational background:

Mike attended the Rochester Institute of Technology and Case Western Reserve University with a concentration in mathematics and engineering.

And by the way:

A native of Rochester, New York, Mike has had the pleasure of calling several cities home in the Northeast.  Mike, his spouse and their two adopted rescue pups, can regularly be found adventuring near and far.

« back to top
ACC-logo
ACC Business
400 West Avenue
Rochester, NY 14611

Customer Care: 800-456-6000
Sales: 877-419-9669
Home | Products & Services | Order Tools | Existing Customers | About Us | Contact Us | Login to Agent Info Master
© 2018 AT&T Intellectual Property. All Rights Reserved.