ACC Business Inside Wiring - Customer Assistance Information
INTRODUCTION
At ACC Business we understand that T1 installations can be a confusing process. We have developed this document to inform you of steps you can take to help your service installation go smoothly. When you purchase services from ACC Business we want assist you to ensure a trouble-free installation.
It is important to note that your T1 is not automatically connected to your equipment. Your local phone company will connect your T1 at a location called the Network Interface. Your Network Interface can be almost anywhere, such as a telephone closet or a location within the building where circuits are dropped off, also called a demarcation (DEMARC). If you are not sure where your Network Interface is located, you may contact your local phone company or check with building management.
WHAT IS INSIDE WIRE?
"Inside Wire" is industry terminology that describes the wiring that connects the local access from the Network Interface to the customer equipment (i.e. modem, DSU/CSU, multiplexer, etc.).The distance between your Network Interface and your equipment can vary considerably from one foot to several thousand feet. This is the point at which the AT&T circuit ends and the Customer's responsibility begins.
UNDERSTANDING YOUR RESPONSIBILITIES
AT&T coordinates the installation of your service to the Network Interface. Your role is to arrange for ordering, installing, coordinating and maintaining Inside Wire, jacks and possible additional equipment, as follows:
1. Procuring equipment and/or Inside Wire:
This includes negotiating the Inside Wire lease or purchase and ordering the installation directly from a vendor, such as the local telephone company, an electrical contractor or an equipment vendor. You have the choice of installing your own Inside Wire, if you prefer.
If you choose to install the Inside Wire yourself, we suggest you follow the commercial-building telecommunications wiring standards of the Electronic Industries Association and Telecommunications Industry Association (referred to as EIA/TIA-568).This standard includes the Technical Systems Bulletin 36 addendum (TSB-36), subsequently issued by the EIA/TIA for the categories 3,4, and 5 Unshielded Twisted Pair (UTP), and the related Technical Systems Bulletin 40 (TSB-40) standards for categories 3, 4, and 5 Unshielded Twisted Pair (UTP) connecting hardware, as well as local building codes.We would encourage you to consult with your equipment manufacturer since interface options and technical considerations may vary, depending on the type of equipment.
Note: Involving the Inside Wire provider early will assist you in identifying the need for additional Inside Wire work or special equipment, such as repeaters.
2. Paying for Inside Wire installation:
Your Inside Wire provider will bill you or your end user directly for that installation.
3. Coordinating the installation dates of Inside Wire, service interface jacks, customer equipment and AT&T network services:
If your vendor(s) completes the Inside Wire and your equipment installation prior to your ACC Business service delivery date, but after the Local Phone Company has completed the access portion, AT&T may be able to test your service with your Inside Wire and equipment vendors, confirming continuity from End-to-End. Otherwise, our pre-testing will be to the Network Interface Unit only.
4. Notifying your AT&T contact of Inside Wire and/or customer equipment installation jeopardy issues:
This may include delays brought about by building-not-ready situations, permanent power not available, etc. Failure to provide proper notification may result in the installation and billing of circuits that cannot be activated.
5. Informing your local contacts that the local phone company will be coming to their location to perform on-site work and will need access to the building:
Without access to your building, your Local Phone Company and Inside Wire provider will not be able to install your Network Interface and Inside Wire. This could delay your service installation.
6. Maintaining and paying for Inside Wire maintenance after installation:
You are responsible for arranging and paying for repairs to your Inside Wire after installation. Contact your Inside Wire provider for details about maintenance policies.
IN CONCLUSION:
The Inside Wire is probably the shortest part in your overall communications link, but if the wiring is not properly installed and labeled, loss, noise and electrical interference may cause you unnecessary problems.
We hope you find this information helpful. Please use this document as a guideline. ACC Business is not responsible for losses, damages, costs and expenses (including, without limitation, loss of profits and incidental or consequential damages) arising out of delivery, installation, use, operation or maintenance of Inside Wirr and associated equipment. If you have any questions or require further assistance, please contact your ACC Business Agent.